Frequently Asked Questions
Q. Is your playdough really allergen-free?
A: Yes! Our playdough is handmade from scratch using an allergen-free recipe — no gluten, dairy, nuts, soy, sesame or sorbitol. Perfect for families managing allergies or anaphylaxis. 💛
Q: Are your products safe for neurodivergent kids?
A: Absolutely. Our sensory play kits are designed by a mum of neurodivergent kids, with textures, themes, and play styles made to support sensory needs and imaginative play.
Q: Can I customise a colour?
A: Yes! I love custom orders. Send me a message and I’ll do my best to make something special just for you. Personalisation for keyrings is available up to 3 letters and we welcome wholesale orders.
Q: How long will shipping take?
A: Orders usually ship in 3–5 business days. I’ll keep you updated every step of the way with tracking.
Q: What if I need a gift urgently?
A: Reach out! If I’m able to prioritise it, I absolutely will. Life happens and I get it.
Q: Do you sell in stores or markets?
A: Not yet — due to my health, I focus on online orders. That way, I can keep creating when I’m well and still be present for my kids.
When I am ready to hit the markets or fortunate to get my products in stores, my clay-munity will be the first to know! Stay tuned by joining the Krafty Kat family and following us on socials.