Refund policy

Due to hygiene and safety concerns we cannot accept any earrings for return. No exchanges or returns will be accepted once they have been ‘Processed and/or Shipped’ nor for ‘Change of Mind’, 'Wrong Order' or 'On Sale' items. As much as we would love to assist, unless they were damaged in transit no refunds or exchanges will be accepted at all, as all earrings are considered FINAL SALE.

All our jewellery is hand made from polymer clay and therefore minor imperfections are expected, in fact they are inevitable, and it is what makes our jewellery unique and special! We do not refund or exchange earrings for minor imperfections, because we know we wouldn’t send something that wasn’t up to our standards.

If your earrings do arrive broken, having been damaged during postage, you must contact hello@kraftykat.com.au within 7 days of receiving your order. If the return is approved, we will be in touch to offer a replacement, store credit or full refund for the price of the damaged item. However, please note that replacements for damaged earrings will be dependent on the style, and availability, of that particular item as some earring collections have limited stock.

Also please note that if your package is ‘Returned to Sender’ or needs to be reshipped, the customer will be responsible for any reshipment fees.

Please contact us if you have any questions, as we know it is much better to be upfront, and we want to manage your expectations, so that when your item arrives you are simply excited, and eager to start wearing it.

Last updated: Aug. 21, 2025