Shipping policy

Shipping and Postage 

Please allow 3-5 business days for your order to be processed, and at times made, before it is dispatched. During peak periods (Easter, Christmas and during SALE promotions) please allow 5-7 business days. No orders are sent out on public holidays or weekends...Family Time is important!

Running a home business can be very hectic at times, especially when you have kids, Krafty Kat is run by a very small team, so please be patient when placing an order and understanding that “Life” can, and will, get in the way, when you least expect it. All orders are handmade and packed with love and care and we will endeavour to get all orders out as quick as possible.

All orders are sent from Melbourne, Australia through Australia Post and your tracking number will be sent via email after your order has been fulfilled. Please make sure to check your shipping address carefully, before confirming your order. We will not responsible for any orders being returned to us or needs to be reshipped, the customer will be responsible for any reshipment fees that may occur.

Standard Post Flat Rate Shipping: $10.95 (within Australia only)

For standard shipping Australia Post can take up to 10 business days to deliver your order, however most customers receive their package within Australia 2-4 days after shipment - which is great! That being said, once the package is shipped, it is out of our hands and delays can occur, so please allow extra time on postage during peak periods.

Express Post Flat Rate Shipping: $14.45 (within Australia only)

Express Post can take up to 3 business days to deliver. Paying extra for Express posts ensures your order is sent through the express channels within Australia Post. This option is not an 'express order' service. The expected processing time of 3-7 business days still apply to express post options.

International Shipping

We welcome international postage, but please contact us directly for postage quotes. All orders will be sent through Australia Post with tracking. Please allow 2-7 business days for express post and 6-30 business days for standard post.

For all US orders - there has been a recent change to import rules which means that all international shipments may be subject to custom duties and extra handling fees. These fees are not set by me, but are set by U.S Customs and it isn't included in your order total - the carrier will collect if it applies. You will need to pay this tariff charge and any other charges, failure to pay may result in delays, returns or additional costs. Krafty Kat will not be responsible for returned parcels due to not paying your Tariff fees and will not refund any returned parcels.

Please note these time frames are as per Australia Post/Other Postal Carrier and further delays may apply. We are not responsible, or liable, for any unforeseen postage delays as the above are a guide only, supplied to us by Australia Post/Other Postal Carrier.

Krafty Kat are not responsible for any lost items, once sent to Australia Post/Other Postal Carrier. It is the customers responsibility to check the tracking information sent. If you have any questions about the tracking of your parcel, please call Australia Post on 1800 101 318 or the other Postal Carrier by visiting their website.

Last updated: Aug. 21, 2025